Care Services

Tailored Support. Inclusive Living.

Care That Responds to You

At Chatham Waters Care Home, we provide residential, dementia, and respite care shaped by clarity, dignity, and compassion. Our care & support services are flexible, responsive, and guided by emotional sensitivity. 

Whether support is short term or long term, we respect each person’s autonomy and wellbeing. Every care and support plan reflects the resident, their preferences, and their changing needs.

Residential Care

Our residential care supports people who need help with daily living while maintaining independence and routine. Every resident has a private ensuite shower room, full access to all amenities, and a personalised care plan.

We prioritise:

  • Comfort, engagement, and continuity

  • Support that follows your routines and preferences

  • Care that adapts to your life at your pace

Our team provides:

  • Personal care and medication support

  • Help with mobility and meals

  • Skilled, sensitive responses that keep you in control of your choices

We handle the practical support so you can focus on living well.

Dementia Care

We provide luxury residential dementia care in a setting designed to reduce anxiety and support memory. Our team are fully trained in dementia awareness and inclusive communication, with sensory cues, familiar layouts, and calming spaces throughout the home.

We focus on:

  • Preserving identity and fostering moments of joy

  • Communication adapted to each person’s needs

  • Activities that are meaningful, always voluntary, and shaped by residents interests

  • Environments that support orientation without overwhelming

Our approach is shaped by:

  • Research, best practice and lived experience

  • An understanding that dementia affects each person differently

  • Families as partners in care, with regular updates and open communication

  • Emotional support for relatives throughout the journey

Respite Care

Our respite care offers short term support for people recovering from illness or for families seeking reassuring short-term care, giving carers and loved ones the time and space they need to rest while knowing their loved one is safe and well supported. Residents receive the same amenities, care planning, and emotional support as those staying long term.

Respite provides:

  • A safe and welcoming place to rest and recover

  • A private room and full access to all facilities

  • Care tailored to your needs for a few days or a few weeks

For family carers:

  • Essential breathing space for family carers

  • Confidence that your loved one is well supported

  • Practical help with medication, meals, activities, and personal care

Transparent, Inclusive Pricing

What’s included in your weekly fee

Added value at no extra cost:

  • Regular chiropody check-ups, with referrals via GP where required

  • Wi-Fi and all entertainment

  • Regular hair appointments from our visiting hairdresser

  • All activities and outings

Access to all communal spaces including The Harbour cafe/bistro, The Captain’s Table private dining, entertainment suite, gym, sauna, sanctuary, library spaces, sky lounge, rooftop garden, and salon

Occasional family dining welcome so loved ones can share a meal at no extra charge *charges may apply for private dining

There are no surprise bills. No hidden extras. Everything you need is covered, so you can focus on living well.

The Team Behind Your Care

Our ‘One Team’ is recruited for compassion and trained in emotional intelligence, the highest care standards, and person-centred planning. Residents and their families help shape their care, and we foster a culture of trust, respect, and shared purpose.

How we work with you:

  • Every interaction is a chance to build connection and offer reassurance

  • We listen, adapt, and respond with warmth and professionalism

  • Your team gets to know your history, preferences, humour, and what matters most to you

Care planning:

  • Regular reviews with residents and families

  • Support that changes when your needs change

  • Concerns listened to and acted on

  • Your voice guides the care you receive

Partnership with Families

We recognise that families are essential to delivering the best care. You know your loved one better than anyone, and we welcome your involvement, insights, and questions.

How we support families: *subject to resident choice and legal frameworks

  • Regular updates shared in line with the resident’s preferences

  • The resident and their representatives are actively involved in care planning

  • Flexible visiting hours with private spaces available

  • Video calls for families who live further away

  • Occasional family dining welcome so loved ones can share a meal at no extra charge *charges may apply for private dining

  • 24/7 contact access for urgent concerns

  • Support with difficult decisions and transitions

  • Honest, compassionate communication at every stage

  • We are here to work alongside you, offering support for your loved one and for you.