Care Services

Tailored Support. Inclusive Living.

Care That Responds to You

At Chatham Waters Care Home, we provide residential, dementia, and respite care shaped by clarity, dignity, and compassion. Our care & support services are flexible, responsive, and guided by emotional sensitivity. 

Whether support is short term or long term, we honour each person’s autonomy and wellbeing. Every care and support plan reflects the resident, their preferences, and their changing needs.

Residential Care

Our residential care supports people who need help with daily living while maintaining independence and routine. Every resident has a private ensuite shower room, full access to all amenities, and a personalised care plan.

We prioritise:

  • Comfort, connection, and continuity

  • Support that follows your routines and preferences

  • Care that adapts to your life at your pace

Our team provides:

  • Personal care and medication support

  • Help with mobility and meals

  • Skilled, sensitive responses that keep you in control of your choices

We handle the practical support so you can focus on living well.

Dementia Care

We provide luxury residential dementia care in a setting designed to reduce anxiety and support memory. Our team is fully trained in dementia awareness and inclusive communication, with sensory cues, familiar layouts, and calming spaces throughout the home.

We focus on:

  • Preserving identity and fostering moments of joy

  • Communication adapted to each person’s needs

  • Activities that are meaningful and always voluntary

  • Environments that support orientation without overwhelming

Our approach is shaped by:

  • Research, best practice and lived experience

  • An understanding that dementia affects each person differently

  • Families as partners in care, with regular updates and open communication

  • Emotional support for relatives throughout the journey

Respite Care

Our respite care offers short term support for people recovering from illness or for individuals and their families needing temporary relief. Residents receive the same amenities, care planning, and emotional support as those staying long term.

Respite provides:

  • A safe and welcoming place to rest and recover

  • A private room and full access to all facilities

  • Care tailored to your needs for a few days or a few weeks

For family carers:

  • Essential breathing space to rest or manage your own health

  • Confidence that your loved one is well supported

  • Practical help with medication, meals, activities, and personal care

Transparent, Inclusive Pricing

What’s included in your weekly fee

Added value at no extra cost:

  • Chiropody

  • Wi‑Fi and all entertainment

  • Hair salon appointments

  • All activities and outings

  • Access to all communal spaces including the café/bistro, private dining, entertainment suite, gym, sanctuary, library spaces, sky lounge, rooftop garden, and salon

  • Family dining so loved ones can share meals with you at no charge

There are no surprise bills. No hidden extras. Everything you need is covered, so you can focus on living well.

The Team Behind Your Care

Our ‘One Team’ is recruited for compassion and trained in emotional intelligence, the highest care standards, and person-centred planning. Residents and their families help shape their care, and we foster a culture of trust, respect, and shared purpose.

How we work with you:

  • Every interaction is a chance to build connection and offer reassurance

  • We listen, adapt, and respond with warmth and professionalism

  • Your team gets to know your history, preferences, humour, and what matters most to you

Care planning:

  • Regular reviews with residents and families

  • Support that changes when your needs change

  • Concerns listened to and acted on

  • Your voice guides the care you receive

Partnership with Families

We recognise that families are essential to delivering the best care. You know your loved one better than anyone, and we welcome your involvement, insights, and questions.

How we support families:

  • Regular updates on wellbeing and care

  • Open invitation to care planning meetings

  • Flexible visiting hours with private spaces available

  • Video calls for families who live further away

  • Family dining welcome (bring relatives to share meals)

  • 24/7 contact access for urgent concerns

  • Support with difficult decisions and transitions

  • Honest, compassionate communication at every stage

You're never left wondering. You're never shut out. We're here to work alongside you, offering support for your loved one and for you.

Your Questions Answered

What happens when you contact us:

Initial conversation—we listen to your needs and answer your questions

  1. Arrange a visit—see the home, meet the team, get a feel for the environment

  2. Assessment—we discuss care needs, preferences, and how we can help

  3. Care plan—we create a personalised plan together

  4. Move-in support—we make the transition as smooth and reassuring as possible

  5. Ongoing review—care is never static; we adapt as needs change

There's no pressure. No rush. We move at your pace and respect your process.