Privacy Policy

Privacy Policy

Last Updated: 09.01.2006

At Chatham Waters Care Home, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We are Chatham Waters Care Home Limited (Company Number: 16372331), part of the Hervines Group. Our registered office is The Manse, 44 South Bar Street, Banbury, England, OX16 9AB. For the purposes of data protection law, we are the “Data Controller.”

1. How we collect information from you

We obtain information about you when you use our website, for example, when you:

  • Fill out a contact form or inquiry form.

  • Apply for a job through our careers page.

  • Contact us by email or telephone using the details provided on the site.

2. The type of information we collect

The personal information we collect might include:

  • Contact Details: Your name, address, email address, and phone number.

  • Inquiry Details: Information regarding the type of care you are looking for (which may include sensitive "Special Category" data such as health conditions of a prospective resident).

  • Recruitment Data: If you apply for a role, we will collect your CV, employment history, and references.

  • Technical Data: Your IP address and information regarding what pages are accessed and when (via cookies).

3. How we use your information

We may use your information to:

  • Respond to your inquiries about our residential, dementia, or respite care services.

  • Process a job application.

  • Provide you with information that you have requested from us.

  • Carry out our obligations arising from any contracts entered into between you and us.

  • Seek your views or comments on the services we provide.

4. Legal Basis for Processing

Under the UK GDPR, the main bases we rely on to process your information are:

  • Consent: Where you have clearly agreed to us processing your data (e.g., ticking a box to receive a brochure).

  • Contract: Where the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.

  • Legal Obligation: Where we need to process the data to comply with the law (e.g., health and safety or CQC regulations).

  • Vital Interests: Where processing is necessary to protect someone’s life.

5. Sensitive Data

Because we provide healthcare services, we may collect information about health. We process this under Article 9 of the GDPR, specifically for the purposes of "the provision of health or social care or treatment."

6. Who has access to your information?

We will not sell or rent your information to third parties. We may share your information with:

  • Third-Party Service Providers: Working on our behalf (e.g., website hosting or IT providers).

  • Healthcare Professionals: Such as the NHS, GPs, or Local Authorities, where it is necessary for providing care.

  • Regulators: Such as the Care Quality Commission (CQC) where we are legally required to do so.

7. Your Rights

You have choices about how we use your information. You have the right to:

  • Ask for a copy of the information we hold about you.

  • Request that we correct any inaccuracies.

  • Request that we delete your personal data.

  • Object to our processing of your personal data.

8. Use of 'Cookies'

Like many other websites, the Chatham Waters Care Home website uses cookies. These are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. You can turn off cookies by setting your browser preferences.

9. Security

When you give us personal information, we take steps to ensure that it’s treated securely. We use industry-standard encryption (SSL) to protect data transmitted via our website.

10. Contact Us & Complaints

If you have any questions regarding this policy or our privacy practices, please contact us:

  • Email: info@chathamwaterscarehome.co.uk]

  • Post: Chatham Waters Care Home, 1 Watersmeet, Chatham Waters, Chatham, Kent, ME4 3HB.

  • Telephone: 07966 664 958

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we use your data. (www.ico.org.uk)